Terms of Service

1. Acceptance of terms

By creating an account or using Flatly you agree to these terms and to our Privacy Policy. You must be at least 18 years old and able to enter into a binding agreement. If you do not agree, do not use the service.

2. What Flatly is

Flatly is a software tool that helps landlords and tenants organise leases, track payments and utilities, and communicate.

Flatly is not a party to any lease or rental agreement, is not a landlord, tenant, property manager, estate agent, bank or payment institution, and does not provide legal, tax or accounting advice. Rental relationships are solely between landlords and tenants.

3. Accounts

You are responsible for the accuracy of your information, for keeping your credentials confidential, and for all activity under your account. Tell us promptly if you suspect unauthorized access.

4. Landlord responsibilities

If you are a landlord you are responsible for the lawfulness of your lease terms, rent amounts, deposits and notices, and for having a legal basis to enter tenants' personal data into Flatly and informing tenants about it. You act as the data controller for that data.

5. Payments, invoices and reminders

Flatly records and tracks payments, invoices and due dates for convenience. Flatly does not collect, hold, transfer or guarantee any rent or other money, and payment statuses reflect information entered by users or imported into the service.

Flatly is not responsible or liable for any late, partial or missed payment, for a tenant's failure to pay, for a landlord's failure to collect, for deposits or damages, or for any dispute arising from them. Reminders and notifications are provided as a courtesy and may be delayed or fail to be delivered; they do not replace your own diligence.

6. Utilities, documents and templates

Utility calculations, generated invoices, exports and contract documents are based on data supplied by users. You must verify them before relying on them. Templates are provided for convenience only and are not legal advice; consult a qualified professional where needed.

7. Acceptable use

• Do not break the law or infringe the rights of others.
• Do not attempt to gain unauthorized access, probe or disrupt the service, or bypass security measures.
• Do not upload malicious code, unlawful content, or personal data you have no right to use.
• Do not harass other users or use the service to send spam.

8. Your content

You keep ownership of the content you submit. You grant Flatly a limited licence to host, process and display it solely to operate and improve the service. You are responsible for your content and for having the rights to submit it.

9. Security and availability

We commit to operating Flatly with appropriate technical and organizational security measures and to working to keep the service reliable. We do not guarantee uninterrupted or error-free availability; the service may be unavailable for maintenance, updates, or reasons beyond our control. You are responsible for keeping your own copies of records you need to retain.

10. Disclaimer of warranties

To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and accuracy of data.

11. Limitation of liability

To the maximum extent permitted by law, Flatly is not liable for indirect, incidental or consequential damages, or for loss of rent, income, profit, data or goodwill, arising from your use of the service or from actions or omissions of other users.

Our total aggregate liability for any claim relating to the service is limited to the amount you paid to Flatly in the 12 months before the event giving rise to the claim, or EUR 100 if you use a free plan.

Nothing in these terms excludes or limits liability that cannot be excluded under applicable law, including liability for intent or gross negligence, or the mandatory rights of consumers.

12. Indemnification

To the extent permitted by law, you agree to indemnify Flatly against claims and costs arising from your breach of these terms, your content, or your dealings with other users.

13. Disputes between users

Disputes between landlords and tenants are their own responsibility. Flatly has no obligation to mediate, but may provide relevant records where required by law.

14. Suspension and termination

You may close your account at any time. We may suspend or terminate accounts that violate these terms or create security or legal risk. Provisions that by their nature should survive termination, including limitation of liability, will survive.

15. Changes to the service and terms

We may modify the service or these terms. We will give reasonable notice of material changes, and continued use after they take effect means you accept them.

16. Governing law

These terms are governed by the laws of the Republic of Lithuania. Disputes are subject to the courts of Lithuania, without affecting any mandatory consumer protections in your country of residence.

17. Contact

For legal inquiries, contact:

legal@flatly.lt